Refund policy HOW DO I KNOW IF AN ITEM IS ELIGIBLE FOR RETURN? Our products are not eligible for Return/Exchange WHAT IF I RECEIVE A DAMAGED / DEFECTIVE /WRONG PRODUCT? We Quality Control all our shipping and packaging processes, but in rare circumstances, if you do receive a damaged, defective/wrong product or an incomplete order, simply get in touch with us within 24 hours of receiving your order with pictures and Video (Must be at time of parcel opening) at divineallurepc@gmail.com and we will take care of the rest.